GENERAL TERMS AND CONDITIONS
for conducting language education of the company Hiša jezikov d.o.o. language school
The General Terms and Conditions are part of the contract and apply to all the participants in the language programmes (hereinafter referred to as: the “Client”) of the Hiša jezikov d.o.o. language school (hereinafter referred to as: the “Contractor”) who have concluded the contract by signing the application form for the language programme or concluded the application remotely (online) by clicking the “Login” button on the website www.hisajezikov.si (hereinafter referred to as: the “Website”) and thereby accepted the offer of the Hiša jezikov language school.
The provider of language education that is subject to these General Terms and Conditions is the company Hiša jezikov d.o.o, Ulica Vita Kraigherja 3, 2000 Maribor, Slovenia, VAT No.: SI44145853, Registration No.: 6452493000.
The participant concluded a contract with the language school by applying to one of the advertised language programmes.
1.1. Contract conclusion procedure
By signing the application form or by clicking the “Registration” button in the last step of the online application on the Contractor’s Website, the Contractor records the order and notifies the Client in writing by e-mail to the address provided by the Client during the registration.
If the Client has any questions or problems, they can always contact the Contractor via the Contractor’s e-mail address: email@example.com. By signing the application form or by clicking the “Login” button on the Website, the Client confirms that they are familiar with the full text of the General Terms and Conditions, to which they are duly reminded and fully agree with. The order / contract is concluded in the Slovenian language.
1.2. Product prices and discounts
Product prices are in euros (EUR) including VAT, unless otherwise specified. The participant is obliged to pay the price of the language programmes in accordance with the accepted offer of the Contractor. Prices and other benefits apply on the day of placing the order. Discounts and promotions do not add up / are not cumulative.
The Contractor reserves the right to unilaterally change the General Terms and Conditions, prices and offers published on the Contractor’s Website at any time. The changes take effect upon the publication on the Website. The Client is bound by the conditions, prices and offers that are valid on the day of placing the order.
1.3. Notification subscription, processing and protection of personal data
By signing the application form or by clicking the “Login” button on the Website, the Client allows the Hiša jezikov d.o.o. language school the storage, processing and use of the Client’s personal data for the purposes of its activity in accordance with the EU General Data Protection Regulation (GDPR) and national generally applicable legislation governing personal data. By registering for a language course, at the company Hiša jezikov d.o.o. language school’s premises or online, the notification service is automatically activated, and the user is added to the mailing list for the sending of future messages.
The user can unsubscribe from this service at any time by sending an e-mail via the e-mail address they wish to unsubscribe to the email address firstname.lastname@example.org in which they shall write that they wish to unsubscribe from receiving notifications.
Personal data shall only be collected for as long as is necessary to achieve the purpose for which they were collected or further used, but for a maximum period of five years. After this time, the Contractor will delete them, permanently.
The Contractor reserves the right to commercially use photographs and videos on which the Client appears during the language course unless the Client expressly does not allow it.
2. LANGUAGE COURSES
2.1. Payment for a language course
The obligation of the Client to pay the tuition fee begins with the signing of this contract or by clicking the “Login” button when applying online.
Upon signing the contract or by clicking the “Login” button in the online application, they undertake to settle their obligations in a lump sum or in regular monthly instalments within eight (8) days from the issuance of the invoice to the Contractor’s transaction account.
The Contractor reserves the right to charge statutory default interest in the event of late payment of the monthly instalment.
2.2. Termination of the subscription relationship and withdrawal from the language course for justified reasons
The Contractor shall be entitled to the payment in full for the period for which the Client has committed, except in cases where the Client notifies in an appropriate manner of the cancellation or termination of the language course for justified reasons. A valid reason is considered to be the occurrence of an event that the student could not have foreseen, such as a prolonged illness (more than 30 days of justified sick leave), an unexpected relocation, the occurrence of a work obligation or the like.
In the event of termination of the subscription by binding, for a valid reason, the Client is obliged to first notify the Contractor in writing (not only the teacher). The Client must provide the Contractor, Hiša jezikov d.o.o. language school, with a written confirmation of the justified reason or proof and inform the Contractor of the estimated duration of the situation which prevent them from attending the language course for which the contract is concluded.
In the event of termination of the subscription relationship or withdrawal from the contract for a valid reason, the Client is obliged to settle any overdue liabilities from unpaid subscriptions of previous months and the costs of early termination of the subscription relationship, which include the following:
(1) The cost of reimbursement of benefits received: In the event of early termination of the concluded subscription, the Client is obliged to pay the cost of returning the received benefits, which is calculated by the Contractor on the day of receipt of the written request for withdrawal from the subscription. The cost represents the difference between the paid monthly subscription, for which the Client received a discount from the regular price, and the regular price of the monthly subscription to the language course without discounts;
(2) The cost of early termination of the language course: Upon withdrawal from the contract before the end of the binding period, the Client of the group language course is obliged to pay the costs of withdrawal from the contract, which are calculated on the basis of additional administrative work of the Contractor necessary for processing the withdrawal from the contract. The costs of early termination of a group language course are the following:
- EUR 60.00, gross for adult language courses;
- EUR 30.00, gross for language courses for children;
- EUR 30.00, gross for language courses for pensioners.
If the Client wishes to withdraw from the concluded subscription before the expiry of the agreed subscription period and has no substantiated reason, as stated in the above paragraph, the Client is obliged to settle all obligations arising from the performance of the agreed service.
In the event that the Client stops attending the group language course and does not inform the Contractor about this in advance, the service is considered to be performed as agreed, and the Client is obliged to settle all obligations arising from the implementation of the agreed service.
The Client has the right, in the case of distance or off-premises contracts, to inform the Contractor within 14 days that they are withdrawing from the contract, without having to state the reason for their decision. If the Client has made a registration or purchase at the company Hiša jezikov d.o.o. language school’s headquarters or at the language course itself, cancellation is not possible.
2.3. The right to a refund of the purchase price
When enrolling in a language course at the Contractor’s premises, via the Website or by telephone, the Client selects the desired date for the start of the language course. In the event that the Contractor is unable to ensure the implementation of the selected language course within the desired period for any reason, the Client’s application is transferred to the next period. In the event that the Contractor has not ensured the implementation of the language course more than 30 days from the date chosen by the Client in the application, the Client is entitled to a refund of the paid purchase price in full. The refund of the purchase price is made within 14 days after the cancellation of the language course by the Contractor.
3. IMPLEMENTATION OF LANGUAGE COURSES
3.1. Implementation of language courses
The Contractor undertakes that the education will be performed professionally, in the number of hours provided for each programme and presented in the offer to the Client. For the purposes of agreements between the Contractor and the Client, a lesson is used, which represents 45 minutes of the pedagogical process.
All schedules and timetables agreed between the contracting parties or published or communicated by the Contractor are subject to the availability of suitable teaching staff, the availability of premises in which the language courses take place, and the number of enrolled students. The Contractor makes a diligent effort to find compensation in the event of the teacher’s absence. The Contractor reserves the right to replace the teacher according to the needs of the learning process, the availability of teachers, and learning spaces. Clients are not entitled to be taught by a particular teacher. The Contractor will offer alternative lessons or programmes for each language lesson or programme that had to be cancelled. In the event that this is not possible, the Contractor will immediately notify the Client and at the end of the language course reimburse the costs of all lessons that were paid and not performed.
Regular group language courses usually take place from October to June. Language courses are generally not held during public holidays and days off, unless otherwise specified. Language courses are generally not held during school holidays and public holidays, unless otherwise specified. The Contractor reserves the right to change the schedule and is obliged to inform the Clients about that in advance.
In the implementation of an individual language programme, the term education is organised flexibly, based on an agreement between the lecturer of the Contractor and the participant. Before the start of the education, a schedule is determined according to which the programme is going to be performed. The Client has the right to cancel and postpone a certain number of lectures without a reason; however, cancellations may not exceed more than 20% of all lectures. In the case of individual education, the Client is obliged to cancel the individual meeting no later than 24 hours before the agreed meeting; otherwise, the meeting is considered to have been completed and the Client is charged in full. The Client can use the booking of individual hours within one year from the conclusion of the contract.
In the event of a smaller number of applicants, the Contractor reserves the right to change the scope of the language course or cancel the language course.
The minimum number of applicants for the regular language course, unless otherwise agreed with the Clients, is considered to be the following:
- For children up to 13 years of age at least 8 (eight) registered persons;
- For adults at least 6 (six) registered persons; and
- For pensioners at least 8 (eight) registered persons.
In case of a smaller number of applications, the scope of the language course is reduced by the following factors, unless otherwise agreed: in the case of 4-5 applicants, the volume is reduced by 25% per month; in the case of 1-3 applicants, the language course is cancelled or, by prior arrangement with the Client, it is considered as an individual language course and the price of the language course is adjusted accordingly, in agreement with all language course participants. In the event of a cancellation of the language course, the Contractor will refund the purchase price in full.
3.2. Implementation of language courses in case of natural disasters (earthquakes, floods, etc.), wars and terrorist attacks, epidemics, pandemics, and similar emergencies / extraordinary events
In the event of a natural disaster (earthquake, flood, etc.), wars and terrorist attacks, declared epidemics, pandemics, and similar emergencies / extraordinary events, which would make it impossible or significantly difficult to conduct language courses in the usual way (in lecture rooms and classrooms), the Contractor will perform the language course remotely, in an appropriate electronically supported manner, for the implementation of which they will prepare and submit appropriate instructions to the participating Clients. The implementation of distance language courses is expected to take place at the deadlines set for the implementation of language courses in the usual way, and the implementation of distance language courses will take place in the same time frame as the implementation of language courses in the usual way. The implementation of distance language courses that take place due to the events described in this point of the General Terms and Conditions does not constitute a reason for interruption of education and implementation of language courses by the Client, nor does it constitute a reason to reduce the agreed price of language programmes or the payment method agreed beforehand.
4. COMPLAINTS AND DISPUTE RESOLUTION
4.1. Complaints and comments regarding the implementation of the language courses
The Client has the right, if the service of the Contractor has been performed incorrectly, to request from the Service Provider the following:
– To rectify deficiencies in the service provided; or
– To return part of the amount paid in proportion to the defect in the service provided; or
– To perform the service again; or
– To return the amount paid.
The Client may exercise their rights arising from a material error if they notify the service provider of the error within two months from the day when the error was discovered.
The Client must describe the defect in more detail in the error notice and allow the Contractor to examine and inspect it.
The Client may notify the Contractor of the error in person, of which the Contractor shall issue a certificate or send it to the Contractor’s address.
If the existence of irregularities in the service provided is not disputed, the Contractor will comply with the Client’s request within eight days at the latest.
In the event that the irregularity in the service provided is disputable, the Contractor shall respond in writing to the Client’s request no later than within eight days after its receipt.
The Contractor accepts the complaints and comments relating to the implementation of education and do not constitute a material error within the meaning of the Consumer Protection Act and the previous point of these General Terms and Conditions at the Contractor’s address within 24 hours after the service was performed with the invoice and written explanation.
4.2 Limitation of liability for promotion
The provider does not take responsibility for not achieving certain language-related language objectives. Guidelines published by the company regarding the number of teaching hours required to achieve a certain level are based on comparative experience, but may differ from the actual requirements in individual cases. The Contractor reserves the right, on the basis of the performed testing, to assign the Client to a group according to the appropriate level of their prior knowledge, which may differ from the level of knowledge to which the Client has applied.
4.3. Settlement of disputes
The contracting parties shall settle any disputes, amicably. In the event that the dispute cannot be resolved amicably, the court with substantive and territorial jurisdiction in Maribor shall have jurisdiction to resolve the dispute.
These General Terms and Conditions enter into force on 1 January 2021, and the participant accepts them by signing the application form or by clicking the “Login” button on the website www.hisajezikov.si.
In Maribor, on 1 January 2021 Tomaž KOVAČIČ, CEO